At Pattuvaa, we are committed to ensuring that our customers are satisfied with their purchases. Please read our refund policy carefully.

Refund Policy

Return Pick-Up: Once you receive the parcel, you can request a return pick-up. The return pick-up will take 4-5 days.
Return Delivery: After the pick-up, it will take 10-15 days for the return to be delivered to us.
Refund Process: Once the return is delivered to us, the refund will be processed within 3-4 days. You will receive your refund in this timeframe.
Free Returns: All returns are free.

How to Initiate a Return or Exchange

1. Contact Us on Instagram: Reach out to our customer service team on Instagram within the specified timeframe.
2. Provide Details: Provide your order number, reason for return or exchange, and photos if applicable (in case of damaged items).
3. Follow Instructions: Follow the instructions provided by our customer service team to complete the return or exchange process.

Note: We reserve the right to refuse returns or exchanges if the products do not meet our policy conditions.

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Important Information

Quality Assurance: We take pride in ensuring that all our products meet high-quality standards before dispatch. Our team meticulously checks each item for quality and craftsmanship.
Customer Support: Our customer service team is here to assist you with any queries or concerns. Feel free to contact us on Instagram for prompt support.
Shipping and Handling: All returns and exchanges must be shipped back to us within the specified timeframes. Free return shipping is provided for all returns.
Refund Process: Refunds will be processed within 7-10 business days after we receive the returned product. The refund amount will be credited back to your original payment method.
Sustainability Commitment: We are committed to sustainability and ethical practices. Our products are sourced responsibly, and we support local artisans and eco-friendly materials.

Thank you for shopping with Pattuvaa. We appreciate your understanding and cooperation.